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Mukul was a wonderful mixologist! We told him we liked banana in cocktails and he made completely different drinks over and over all night all with that one flavor and each one was 100% better than every cocktail we’ve ever had. He took the time to make make each drink absolutely beautiful. It was clear he was an artist. A pleasure to drink his artwork. At the heaven bar!
Very good food
Wonderful people
Super cheerful service from the employee Scooby Doo
Friendly, playful, helpful, simply a wonderful person
Rafael the butler is a very attentive companion
Wonderful people
Super cheerful service from the employee Scooby Doo
Friendly, playful, helpful, simply a wonderful person
Rafael the butler is a very attentive companion
Very good food
Wonderful people
Super cheerful service from the employee Scooby Doo
Friendly, playful, helpful, simply a wonderful person
Rafael the butler is a very attentive companion
Wonderful people
Super cheerful service from the employee Scooby Doo
Friendly, playful, helpful, simply a wonderful person
Rafael the butler is a very attentive companion
We had an amazing stay at the Hard Rock! As Legendary members, we were treated so well from start to finish. A huge shoutout to Scooby Doo, the pool concierge—he was absolutely hilarious, incredibly attentive, and always made us laugh. He went above and beyond to make sure we had everything we needed, and seeing him every day made the pool experience even more enjoyable.
The entire pool staff was fantastic. Everyone was friendly, welcoming, and always quick to help. The service at both the pool and the beach was outstanding, and the food was consistently delicious no matter where we ordered. Every day was relaxing because the staff worked so hard to make sure guests had everything they needed.
We also have to give a special thank you to Anderson and Jose, our butlers. They... were incredible throughout our stay, always checking in on us, helping with reservations and anything else we needed, and making sure everything was perfect. Their kindness, professionalism, and attention to detail made our vacation completely stress-free.
Overall, we loved every part of our stay. Between the amazing staff, great food, beautiful beach, and excellent service, this was an unforgettable vacation. We can’t wait to come back!read more
The entire pool staff was fantastic. Everyone was friendly, welcoming, and always quick to help. The service at both the pool and the beach was outstanding, and the food was consistently delicious no matter where we ordered. Every day was relaxing because the staff worked so hard to make sure guests had everything they needed.
We also have to give a special thank you to Anderson and Jose, our butlers. They... were incredible throughout our stay, always checking in on us, helping with reservations and anything else we needed, and making sure everything was perfect. Their kindness, professionalism, and attention to detail made our vacation completely stress-free.
Overall, we loved every part of our stay. Between the amazing staff, great food, beautiful beach, and excellent service, this was an unforgettable vacation. We can’t wait to come back!read more
Scooby Doo has been a blessing on our trip! Excellent people skills and customer service. He has been a great part of our experience. Our butlers Jose Lugo and Anderson. Made sure we had a great smooth experience: the best perk of being a member has been coming to the members pool and Scooby doo’s service. We have come The last four years and he never disappoints
Scooby-Doo, Jose lugo and Anderson were amazing at assisting us with whatever we needed. They were always checking up on us to make sure we were doing good. Great energy all around!! Can’t wait to come back here again!
Our family had a great week and enjoyed every minute upon arrival. Our stay was made extra special by exceptional service provided by Jessy and Rorro, going above and beyond to ensure we had the best trip possible.
Gio and Eliseo are two of the most talented and versatile people at the resort. From water aerobics to painting, they do it ALL! Even if you have a hard time keeping up, they’re fun to watch.
Best part of our stay at the Los Cabos Hard Rock was the friendliness and service of the staff. In particular, our two butlers Edson Solano and Chetan Phondekar were superior in taking care of our needs. They made dinner reservations, arranged transportation, reserved a cabana and pool lounge chairs and provided other services for our group of five. They even managed a move to a different suite when non-working elevators in our area proved to be a problem. Always 5-star service with a smile.
Santos best man at pool,we never forget your best service, he can take care of everything, my husband celebrating his birthday as chairman they did their best specially Letty an Oscar thanks to them as a good team. After 3rd day everything became better and better. We stayed for one week, we will leave tomorrow. But appreciate celebrating my husband birthday the way he deserved as chairman. Alma the chef for chairman dinner was awesome, also Daniel chef at Zen restaurant 😋.
My experience with Legendary Vacation Club has been one of the most stressful consumer experiences I’ve ever had.
I signed up while on vacation after being subjected to a high-pressure sales presentation. After thinking it over, I decided the membership was not right for me and submitted my cancellation request within the cancellation period, following the instructions I was given. Despite doing that, my cancellation was later denied.
What followed was months of stress. I had to dispute charges with my bank, provide documentation, send multiple emails, and fight to stop additional payments from being taken from my account. Instead of resolving the issue fairly, I felt like I had to constantly prove that I had done everything correctly.
No one should have to spend... months dealing with billing disputes after trying to cancel a vacation club. A vacation is supposed to create happy memories, not financial anxiety and endless frustration.
My advice is simple: do not sign anything during a vacation because of sales pressure. Read every page of the contract carefully, understand your cancellation rights, and keep copies of every email and document you send.
Based on my personal experience, I cannot recommend Legendary Vacation Club. I found the customer service disappointing, the cancellation process extremely frustrating, and the entire experience emotionally and financially exhausting. I would never do business with this company again.read more
I signed up while on vacation after being subjected to a high-pressure sales presentation. After thinking it over, I decided the membership was not right for me and submitted my cancellation request within the cancellation period, following the instructions I was given. Despite doing that, my cancellation was later denied.
What followed was months of stress. I had to dispute charges with my bank, provide documentation, send multiple emails, and fight to stop additional payments from being taken from my account. Instead of resolving the issue fairly, I felt like I had to constantly prove that I had done everything correctly.
No one should have to spend... months dealing with billing disputes after trying to cancel a vacation club. A vacation is supposed to create happy memories, not financial anxiety and endless frustration.
My advice is simple: do not sign anything during a vacation because of sales pressure. Read every page of the contract carefully, understand your cancellation rights, and keep copies of every email and document you send.
Based on my personal experience, I cannot recommend Legendary Vacation Club. I found the customer service disappointing, the cancellation process extremely frustrating, and the entire experience emotionally and financially exhausting. I would never do business with this company again.read more
Eduardo from the entertainment staff helped me a lot with the water activities
Hotel is very nice, food was really good and shows were amazing. Customer service and professionalism was trash!... We had a few good employees that went above and beyond, Damian our Butler, Fernando our shuttle drive/bell boy and Martin with On tour. Bartenders Johnathon, Eduardo and Ricardo. But a few horrible employees that need to be retrained ALDO (Vacation makers) and JOHN(bell boy). never in over 20 years of being a Hall of fame member had such bad service never will go back to AVA by far we love HARD ROCK and Palaces and will never upgrade again a step away from being chairman! Customer service at this hotel is trash!
Eduardo from the entertainment staff was helping a lot.
Eduardo from the entertainment team is very helpful.
Our stay wouldn't have been so enjoyable without the help of Ramón (member services), Yusmary with her friendliness and professionalism, and Elvin at the beach club! ✨
100/10 for the HOF beach club crew—Jhon, Hector, Yohan, Argenis, and Lorena—always attentive and very kind—they made our afternoons so much fun and enjoyable 🌴
100/10 for the HOF beach club crew—Jhon, Hector, Yohan, Argenis, and Lorena—always attentive and very kind—they made our afternoons so much fun and enjoyable 🌴
They treat you wonderfully! Excellent place to relax and enjoy everything it includes.
The gym is great!
The burger is delicious!
The oil workshop is lovely!
Everything is very up-to-date!
The gym is great!
The burger is delicious!
The oil workshop is lovely!
Everything is very up-to-date!
The oil workshop was exquisite 💜, a lovely and aromatic experience 🙂
This is awesome and fun!!!
We had a cabana for 3 days and Sergio and Raphael took great care of us. We love these guys!!! For sure will be back because of them
What an absolute amazing experience! We have now been to the Hard Rock in Cabo three times, and I have to say this last experience topped them all! Everyone was so friendly and attentive to my family and I. We had Mar as our personal concierge and she checked in on us every day of our stay, gave us a schedule of all the activities, and ensured all of our needs were met in a timely manner. She even put a small scavenger hunt together for my daughters and made their experience so memorable! In addition to Mar outdoing herself, Vero at the bar was so sweet to my girls! Always with a warm welcome and amazing attitude! The employees at the sushi bar were top tier!!! We had sushi every night of our stay because of them! Being back for the third time felt like we were at our home away from home,... and the Hard Rock staff definitely made us feel that way! We are already looking forward to our next visit! Can't wait to be back with my little family!read more
This summer, we had an amazing time in Los Cabos San Lucas, staying at the Hard Rock Hotel for two weeks. I’d love to share our experience with you. The service at the restaurants was fantastic—the people and food were top-notch. The staff were always so helpful, checking in to make sure everything was going smoothly. I especially recommend the Legendary service, especially at the pool. Look for Bon; he’s wonderful, friendly, enthusiastic, and always positive. He makes you feel valued and makes your visit special by joining the pool and enjoying the beautiful views. A huge thank you to our butlers, Lety Marlin, Edson Solano, and Chettan. They worked as a team, caring for us, checking in, and giving us the best options for our days. Lety Marlin is especially great with kids; my kids adore... her. She’s a wonderful host and has experience entertaining them with games and surprises. You want people like that around you and your family to create wonderful memories, and I’m sure you’ll want to return to this place again. If you’re looking for good butlers, consider this team. You’ll never forget your vacation! We hope to see you again soon!The Zapien Family (Rafael, Fabiola, Kelly, and Kevin)read more
We truly cannot recommend JJ Studio enough! From the very beginning, everything was so organized and seamless thanks to Ale, who was incredibly kind, responsive, and made the entire process stress-free. She was always there to answer questions and made us feel so well taken care of.On our wedding day, Sebastian and Arturo were absolutely amazing. They made us feel so comfortable in front of the camera, kept us laughing all day, and somehow captured every special moment without ever feeling intrusive. They brought such fun, positive energy that made taking photos and videos one of our favorite parts of the day!They were professional, creative, and so easy to work with. We genuinely felt like we were spending the day with friends who just happened to be incredibly talented at what they... do. They made the entire experience effortless and enjoyable.We are already so grateful for everything they did and can’t wait to receive our photos and video. If you’re looking for a photography and videography team that is talented, organized, fun, and truly cares about making your day special, JJ Studio is the best choice. Thank you, Ale, Sebastian, and Arturo, for helping make our wedding day unforgettable! ❤️read more
Great birthday experience from William and nick at hard rock ❤️
Chef Edwin was amazing. What a show and great food. Francisco was the waiter helping and he was very acomadating.
When we arrived, all 3 of our rooms were supposed to be close to each other. After checking in, our rooms were all located on different floors. Once my husband and I arrived to our room, it looked nothing like the pictures posted online and our bath tub had an orange stains in it. We came to find out the hotel is being closed from August 2026- December 2025 for complete remodel and some of the room were updated while some were not. We went down to the front desk to discuss our concerns and then the hotel staff then tried to say that we didn’t pay for 2 of the 3 kids that we brought and now owed $2,600 yet 30 minutes prior, we all checked in and everyone received their wrist bands at the front desk. I ended up having to call our travel agent to get them involved to have to speak with the... front desk. The travel agent was told by the front desk staff that they couldn’t speak with them since reservations were not open on a Sunday and that they would have to call back. I was able to obtain my receipt from the travel agent and then emailed to a supervisor at the hotel. The supervisor informed us that he would be upgrading our room and that everything would be handled. We waisted 3 hours from the time we check in until this got resolved. In all 3 of the rooms that we had, the shower water smelled and all of the balcony doors make a whistling noise due to them not being sealed properly. Also, when walking down some of the hallways, they smelled musty. When we booked our rooms back in September 2025, the resort was offering a $1,000 room credit. When we went to inquire to see what the credit could be used for, it was only able to be used for golfing and the so services. We were then told that how the credit works is that you are responsible for the first 35% of the bill and then the hotel credit will pick up the rest. Other issues with the resort was the restaurants. It was difficult to book reservations for some of the restaurants because we were told that they didn’t have any availability but when you would walk by, the restaurant was half full. At one restaurant, we waiting 1 hour and 45 minutes for our dinner and when it came out, it we’d like warm. Our son was the last to get his meal at 2 hours. We also went to the sushi bar. Our family thought that they would be able to order what they wanted. It turned out that they served you what they wanted to. The entertainment was not great at all. When you think of a Hard Rock Hotel, you think of a lively upbeat atmosphere which it was not. Some of the events included a walk on the beach and water aerobics.This was our first experience at ever vacationing at an all inclusive resort and was very disappointed.read more
I had the most amazing experience thanks to Javi and Hector from Legendary at Hard Rock Cancun. They went above and beyond for my family and I.
